Every time I try to buy the premium subscription, I get an error message - the money gets taken but the purchase never goes through.  Any thoughts?

 

fritzpoll wrote:

Every time I try to buy the premium subscription, I get an error message - the money gets taken but the purchase never goes through.  Any thoughts?

I am also getting the same problem. Now seems like I gota wait another 2 days for a support response. Grr :(

Well, its happened to me twice, and all I get from support is "try buying it again", but I don't understand what the problem is!

Anyone know?

I gave up on it. From what I saw, it just allows you to get Visual Studio.NET, but you should be able to get that for free through the MSDN Academic Allience if your school/university/polytechnic is part of it.

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Regards,
Waylon Kenning.

Check out my blog at http://spaces.msn.com/WaylonKenning/

Problem is, I can't find out if my University is part of the MSDNAA, so resorting to this!

But no-one knows what the problem is?  Does everybody have this problem?

Fred

 

Contact Microsoft in your country, and ask to talk to their academic/educational division, and then ask whether your University is part of the MSDN AA. If they're not, I suggest talking to your University about joining:)

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Regards,
Waylon Kenning.

Check out my blog at http://spaces.msn.com/WaylonKenning/

I apologize for any trouble you are experiencing with theSpoke Premium.  Please email your problem to support@e-academy.com and cc me (mjobbe AT microsoft DOT com) and I will see that these are taken care of ASAP.

Call your credit card company. They have strict policies about billing for items that have not shipped. This should speed the process along.

Thanks to everybody - Support were able to sort the problem out manually!

Cheers,

Fred

That's great to hear. Congrats then!